Career Training Course Descriptions
Workforce Development offers a wide range of training courses to enhance your work-related skills. Hover on the course name below to view a course description.
Use the Register Now link to enroll in the classes of your choice. If you have questions, click on the Contact link.
Business Management
- The Business of Grammar
non-credit, limited to 20 students $125 Need a refresher on grammar? Is it still “I before E except after C?” This short ten-hour program will focus on written communication with an emphasis on basic grammar techniques for business applications. Topics to be covered include spelling, sentence structure and composition, punctuation, mechanics, and proofreading and editing. Upon successful completion of the program, participants will be able to: •Correctly apply parts of speech in sentence construction; •Write simple, compound, complex, and compound-complex sentences; •Identify and differentiate between correctly written sentences, sentence fragments, and run-on sentences; •Write sentences free of common errors in the use of verbs, nouns, pronouns, adjectives; adverbs, prepositions, and conjunctions; •Write sentences which demonstrate correct use of punctuation marks and mechanics of style; •Differentiate between commonly confused and misused words; •Locate and use transition words, main ideas, and supporting details in paragraph analysis and construction; •Compose a paragraph free of spelling, grammatical, and mechanical errors; •Proofread and edit sentences and paragraphs Books: Customized Handbook
- Car Care Clinic
non-credit, Limited to 20 students $115 This clinic is designed for automotive enthusiasts who like to perform maintenance on their own vehicles. This ten-hour non-credit course will cover the basic repair and maintenance of automotive brake systems, cooling systems, engine maintenance, transmission service, chassis repair, fuel delivery systems, and air conditioning service. The course will also cover basic trouble shooting techniques and scan tool usage. Books: Customized booklet
- Career Transitions
non-credit, $49 This seminar covers basic coping strategies for transitioning through a career change. It is designed for participants who have recently become laid off or unemployed due to company closing or relocation. Many individuals in the Mid-Ohio Valley are currently at a crucial life transition of change, both economically and personally. This seminar helps individuals realize “where they were, where they are now, and where they want to go” during this mid-career change. Participants will be presented with the tools for getting them to the top. They will conduct a personal assessment of their qualifications, learn to utilize those qualifications toward personal goal setting, and make the career transition a positive life experience. The book Take Yourself to the Top: The Secrets of America’s #1 Career Coach is included with the seminar. Book is included in the cost of the course Books: Take Yourself to the Top
- Customer Service: Bringing the Outside In
non-credit, Limited to 40 students $139 Topics covered will be: define a customer/client and understand client perceptions, understand the importance of positive self-talk and positive verbal and non-verbal communications, recognize the qualities of a professional voice and behavior, recognize phrases to avoid, utilize effective response techniques to client complaints and difficult clients, recognize barriers to effective communication and client service, recognize listening problems and practice active listening techniques and use office telephones and cell phones in a professional manner Books: Customized books
- E-mail Essentials
non-credit, 40 $69 E-mail has emerged as the primary method of business communication used today. This workshop provides an overview of the importance of professional business communication within today’s global environment. The session will focus on written communication with an emphasis on e-mail standards and etiquette. Topics covered include acceptable opening and closing statements, tone, clarity, format, punctuation, grammar, and composition. Upon successful completion of the workshop, participants will be able to: •Distinguish between acceptable and unacceptable openings and closings; •Determine appropriate backgrounds (colors, fonts, etc.) in professional e-mail communications; •Distinguish between acceptable and unacceptable acronyms; •Draft and compose professional responses to both internal and external customer requests; •Use appropriate grammar and punctuation in e-mail communications; •Distinguish between professional and unprofessional business writing styles Books:
- Fair Labor Standards Act (FLSA)
0.2 CEUs, up to 40 students $35 The FLSA establishes minimum wage, overtime pay, recordkeeping and youth employment standards affecting employees in the private sector and in Federal, State, and local governments. Come hear a short presentation to make sure your organization is following the correct standards. Includes a light breakfast Books: None
- Fundraising 101
0.3 CEUs, UP TO 4 $35 Does your church group, scout troop, sports team or booster organization need new fundraising techniques and ideas? Do you need to increase your fundraising potential? Then Fundraising 101 is for you. Topics will include: Your need for raising money; setting a goal; recruiting volunteers; asking and identifying donors; repeat donations; special events; product sales; corporate sponsors and saying thank you. Books: None
- Human Resource Management
0.4 CEUs, up to 40 $195
Course under development. Please check back for course description. Books:
- Interviewing Skills
non-credit $49 This seminar covers basic job interviewing skills. The purpose of the seminar is to teach individuals the skills necessary to develop a professional image in job interviews. The seminar will enable participants to develop positive verbal and nonverbal competence when dealing with various employment interview situations. By learning these skills, participants will play a more positive, effective, and productive role in their future employment options. Many job applicants unwittingly give mixed signals to potential employers. They may say or do one thing, but the interviewer comes away with a different meaning or perception. Interview candidates may unknowingly undermine their competency through hesitant or vague verbiage or through body language. Many applicants also have difficulty in specialized aspects of the job interview such as question-and-answer sessions, role plays, or resume writing. Books: Handbook Included
- Myers-Briggs Type Indicator (MBTI)
non-credit
No Charge
The Myers-Briggs Type Indicator instrument is the most widely used personality inventory in history. Employees gain valuable insights about themselves and the people they interact with daily by taking this instrument. Sixteen different combinations of personality characteristics can be determined using the MBTI assessment. MBTI results help teams begin at the beginning by going inside the team to analyze the type and temperament of each individual team member to produce a higher performing team. This four-hour, highly interactive seminar can be conducted for a mix of exempt/non-exempt employees and is highly recommended for any organizational team building initiative. Participants will receive the Myers-Briggs Type Indicator Self-Scorable Inventory, an Introduction to Type in Organizations, and a Team Report with Action Plans during the session. Call for pricing for this class. your student packet or visit the Pharmacy Technician Board at www.ptcb.org
Books:
- Paradigm Learning ZODIAK
non-credit, No Charge During this 8 hour simulation learners get an understanding of basic financial terminology, reports, and issues while they learn the "big picture" of the flow of money through an organization. Once intimidating, the language of finance becomes understandable. Call for pricing for this class. Books:
- SalesSmarts™ for Service & Support Professionals
non-credit, 40
$195 SalesSmarts™ for Service and Support Professionals This seminar is appropriate for employees involved in selling both tangible and intangible products/services and is most appropriate for organizations that do not have a proprietary sales process. The SalesSmarts™ program is not based on any of the current books or theories in the marketplace; rather it is designed based on the collective experience of subject matter experts, sales leaders, and curriculum design partners. The seminar series consists of lecture, video, online resources, class discussions, and practice sessions. The main focus of this foundational series centers on actual sales calls using the S.A.L.E.S. model to represent: •Set the stage; •Assess the needs; •Link to solutions; •Establish commitment; •Support the process SalesSmarts™ for Service and Support Professionals addresses the needs of individuals who are in sales support roles, are in service center or service support roles, or are in organizations that are creating a company-wide sales culture. Upon completion of the seminar, participants will be able to: • Explain how each step of the S.A.L.E. process builds trust and credibility with prospects and customers; • Resolve customer problems and complaints in a way that maintains customer loyalty; • Recognize and respond to new sales opportunities with existing customers Price of course includes materials and lunch Books: Included in cost of course
- TeamBuilding—Playing to Win
non-credit, 40
$105 This seminar is designed for trainers, team leaders, committee chairs, managers, and front line supervisors in charge of developing, directing, or managing teams. In this action-packed four-hour workshop participants will develop skills and insights to move their teams to High Performance. Cutting-edge assessments, games and experiential simulations, group participation, and multi-media video are used to create an exciting, fun, and fast-paced workshop. Participants will engage in simple exercises and easy-to-create team building “games” that can be taken back to the organization to implement to improve departmental and organizational performance. Upon successful completion of the seminar, participants will be able to: •Communicate more effectively with team members; •Solve more complex problems with team members; •Utilize the individual strengths of team members; •Utilize empowering methods to enable change and improvement; •Unleash personal and team creativity to arrive at improved solutions; •Incorporate “fun” into learning and team-building activities Books:
- What a Difference a Generation Makes
0.3 CEUs, up to 40 students $29 Four generations have now come together in community volunteer interaction, social communication, and the workplace. How do they work and play together when values as well as vocabulary can be barriers? Are there really a distinct group of Veterans, Boomers, Gen Xers, and Nexters? Realizing the differences and how they came to be is the major focus of the presentation. We have all been involved with people who “just don’t get it.” Why can’t they change faster or adapt to new technology? What motivates them? How do you manage a diverse age spread encompassing different attitudes, motivations, and work ethics? The focus of this workshop is to make us aware of the differences between Silents, Boomers, Gen Xers, and Gen Ys and how to maximize communication among the generations. Books: None
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Financial Strategies Seminars
- Basic Investment Terms & Concepts
non-credit, limited to 40 students $29 Week One - The class will focus on introducing participants to words and phrases used in money management. The various types of securities and accounts that can be used will also be addressed. Books: Materials Included
- Building Portfolios & Wealth
non-credit, limited to 40 students $29 Week Five - This class will build on the information gained in the previous three. Examples of portfolios designed to be used while still working and in retirement will the main thrust. Integrating the various account options is also a key part of the discussion. Books: Materials Included
- Estate Execution
non-credit, limited to 40 students $29 Week Four: In this seminar, Paul L. Hicks Esq. will teach you about titling and the proper titling of your assets to keep them protected. There will be discussion on the consequences of dying without a will or trust. You will also lean where your assts should be held to remain safe. Lastly, we will also cover the organization of your financial life. Books: Handouts Provided
- Estate Planning
non-credit, limited to 40 students $29 Week Three: This seminar will provide you with information on trusts and wills. Part of the seminar will also be dedicated to estate planning concepts and the information that you need to know about. Books: Handouts Porovided
- Financial Planning
non-credit, limited to 40 students $29 Week Two - The main point to be reviewed is in using various calculators to plan for future financial needs. Retirement planning, college funding and wealth accumulation will be the primary concepts covered. Books: Materials Included
- Mutual Funds
non-credit, limited to 40 students $20 Week Three - These are the primary investment vehicles of most investors. A full evening will be spent in understanding how they work, how to evaluate them and what to look for in the various pieces of literature made available to investors. Deadline to register January 27, 2006. Books: Materials Included
- Women & Finance
non-credit, limited to 40 students $15 The Women and Finance seminar is open to women of all ages and backgrounds. The purpose of this first annual seminar is to offer women an interactive opportunity to learn about and discuss issues of personal finance from basic savings strategies to financial management of investments, insurance, and retirement funds with experienced speakers and panel members. Please make reservation or program inquiries to: Gail Reynolds, Director of the Washington State Community College Foundation, (740) 374-8716, ext. 1117 or greynolds@wscc.edu. Deadline to register: September 22 Books:
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Franklin Covey
- Franklin Covey: The 4 Disciplines of Execution
non-credit, limited to 40 students No Charge
This one-day workshop provides four clear disciplines that ensure focus and execution on the organization's top priorities. When the workshop is deployed at every level within an organization, the performance of individuals, teams and the organization increases. Call for Pricing of class Books: Handouts
- Franklin Covey: 4 Roles of Leadership
1.6 CEUs, up to 40 students $799 The 4 Roles of Leadership seminar helps managers identify and develop the four critical abilities of true leaders-PATHFINDING, ALIGNING, EMPOWERING, and MODELING- to navigate turbulence, deliver results, and create the future. Participants discover how to implement these roles practically without taking their eye off day-to-day management needs. The following principles taught will enable you to lead effectively and achieve meaningful and lasting results. PATHFINDING: Creating the Blueprint ALIGNING: Creating a Technically Elegant System of Work EMPOWERING: Releasing the Talent, Energy, and Contribution of People MODELING: Building Trust with Others Fee includes a light breakfast and lunch both days and materials. Books: Materials included in cost of course
- Franklin Covey: The 7 Habits of Highly Effective Managers
1.6 CEUs, limited to 40 students $799 The Seven Habits of Highly Effective Managers is a two-day facilitator-led workshop based upon Covey’s signature Seven Habits of Highly Effective People program with a focus on critical managerial skills necessary for today’s workplace. This workshop is an intensive application-oriented learning experience that focuses on the fundamentals of great leadership. It gives new and experienced managers a set of tools that will help them meet today’s challenges, including conflict resolution, prioritization, performance management, accountability and trust, execution, collaboration, and employee development. The seven habits covered include (1) Be Proactive; (2) Begin with the End in Mind; (3) Put First Things First; (4) Think Win-Win; (5) Seek First to Understand, then to be Understood; (6) Synergize; and (7) Sharpen the Saw. Upon completion of the two-day seminar, participants will be able to: Increase resourcefulness and initiative; Define the contribution they want to make in their role as managers; Manage performance through a balance of accountability and trust; Give constructive feedback; Improve team decision-making skills by embracing-even encouraging-diverse viewpoints. Participants will receive a course guidebook, a Management Essentials book with insights on the role of the manager, an audio CD with Stephen Covey explaining how The Seven Habits applies to managers, and paper and electronic versions of the tools introduced in the workshop. Lunch and materials included. Deadline for registration is September 22, 2008. Books: Materials included in cost of course
- Franklin Covey: The 7 Habits of Highly Effective People
non-credit $398 This three-day course equips employees with the tools and skills to work at the highest levels of effectiveness, both with and through others. The course also helps build stronger organizations by strengthening and exercising the character and competence of the individuals within them. Books: Includes Franklin Covey materials
- Franklin Covey: The 7 Habits of Highly Effective Teens
non-credit, limited to 40 students No Charge
A one-day event that kick starts participants’ motivation. Based on the best-selling book by the same name, this workshop of compelling, hands-on instruction, leads participants in discovering these life changing habits: Be Proactive - Take responsibility for your life; Begin with the End in Mind - Define your mission and goals in life; Put First things First – Prioritize, and do the most important things first; Think Win-Win – Have an everyone-can-win attitude; Seek First to Understand, Then to Be Understood – Listen to people sincerely; Synergize – Work together to achieve more; Sharpen the Saw – Renew yourself regularly. Call for pricing on this class Books:
- Franklin Covey: Introduction to the 7 Habits of Healthcare
non-credit, up to 25 students $495 This powerful seminar teaches universal, life-changing principles and applies them to the healthcare setting. Case studies, stories, and examples all pertain to the kinds of situations healthcare works face everyday. The end result is training that enables healthcare works to create balance, find fulfillment, and achieve higher levels of productivity, performance and job satisfactions. Participants in the 7 Habits training discover how to: take initiative and responsibility; focus on key priorities; build win-win business relationships; communicate effectively; value diversity; practice continuous improvement; establish greater work-life balance; experience less stress due to better organization. Price includes lunch and participant materials. Books:Included
- Franklin Covey FOCUS: Time Management—Achieving Your Highest Priorities
- Franklin Covey: Speed of Trust
non-credit, limited to 40 students No Charge
Discover the benefits of increased trust one of the many Franklin Covey tools for highly effective communication workshops, Building Trust: The Key to High Performance helps you focus on things you can have an impact on – your character, competence, and relationships with others. Nothing enhances workplace productivity more than a high-trust environment. The effects of increased trust reach deep into the heart and soul of individuals and organizations: Why? Because trust lies at the very core of leadership and effective human interaction. Here are just a few of the benefits our one-day workshop is designed to produce: Increased personal trust and trustworthiness; Strengthened relationships and improved communication in all areas of your life; Sustained positive change, resulting in more effective and cohesive work teams; Decreased frustrations caused by dysfunctional relationships; Increased commitment to the organization’s strategy and vision; Drastic reduction or elimination of office politics and infighting; Improved quality of products and services. Call for Pricing of Class Books: Handouts
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Frontline Leadership Seminars
- Getting Started as a New Leader
non-credit $99 This course arms new leaders with the knowledge and skills they need to confront the challenges associated with getting their footing—and getting results more quickly—in their new leadership role. New leaders learn how to focus their time and efforts on tasks that are most important to the organization’s success. New leaders learn an approach that will accelerate their ability to achieve results through others. Participants will learn:
- Quickly and effectively achieve results in their new role as a leader.
- Focus their time and efforts on high-priority tasks.
- Effectively lead their teams to contribute to the organization's business strategies.
- Achieve results through others by building strong relationships with team members.
Books: Handouts
- Essentials of Leadership Conversations
non-credit $99 This foundation course for most Interaction Management(R) courses teaches leaders how to get results through people. During the course, they learn a set of essential skills to meet both practical business needs and people’s personal needs. Learners acquire a set of proven interaction skills, discover seven Leadership Imperatives for meeting today’s challenges, and realize their role as a catalyst leader - a leader who inspires others to act. This course helps leaders:
- Multiply their effectiveness by motivating their team and helping people to be more effective.
- Accomplish more in interactions in less time, while enhancing interpersonal relationships.
- Help people enhance their performance by providing them with feedback they are willing to accept and upon which they are able to act.
Books: Handouts provided
- Coaching for Improvement
non-credit $99 This course helps leaders conduct effective improvement discussions and provide the feedback and ongoing support people need to improve performance. Helps leaders:
- Encourage others to take charge of improving performance and altering work habits, develop an improvement plan, and measure their progress.
- Prepare for and conduct successful improvement discussions.
- Handle specific challenges that might occur during such discussions.
- Foster morale and productivity by addressing performance and work-habit issues in a firm, fair, and consistent manner.
Books: Handouts
- Setting Performance Expectations
non-credit $99 This course helps leaders drive performance and accountability by helping people understand what is expected of them and gaining their commitment to achieving it. When leaders conduct effective setting expectations discussions, people feel more motivated to perform well because they see how their efforts make a difference. This course helps leaders:
- Ensure mutual understanding of performance expectations.
- Help others identify performance expectations that align with the organization's goals.
- Gain individual or team commitment to fulfilling the expectations in the performance plan.
- Handle challenging situations that can arise during setting expectations discussions.
Books: Handouts
- Delegating for Results
non-credit $99 In this course, leaders learn to overcome their hesitation for delegation by learning skills for successfully matching people, responsibility, and authority. This allows them to maximize involvement, productivity, motivation, and growth for individuals, groups, and the organization. This course helps leaders:
- Identify tasks and responsibilities that can and should be delegated and determine the most effective method of allocating them.
- Assess the scope of delegated tasks and identify the appropriate level of authority and support to give the people doing the work.
- Use a set of criteria to select the best people for tasks and responsibilities.
- Use the interaction process to conduct delegation discussions that meet personal and practical needs.
- Determine methods for monitoring the progress of delegations that will allow you to stay in touch without getting in the way.
- Identify barriers to delegation and tactics for overcoming them.
Books: Handouts provided in class
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Management Seminars
- Achieve Global: Maximizing Your Supervisory Potential From Peer to Supervisor
non-credit, limited to 40 students No Charge
In today’s business environment, supervision represents one of the most important skills for achieving extraordinary organizational results. It is that supervisory role that has the greatest impact – on you as an individual, on your employees, and on the organization. In the past, organizations could identify the most competent “doer” of a task or operation and promote him or her to a supervisory role. Often these new supervisors would be thrown into their role with little or no preparation or training. Organizations would expect them to learn what they needed to know purely by trial and error. Preparation for the critical role of the supervisor can no longer be left to chance. Mastery of the fundamentals for success will help ensure a smooth transition for supervisors and employees alike. This one-day seminar is designed to provide an overview of the role of the new supervisor. The day is divided along two themes – the hallmarks of supervisory success and delegating for shared success. The purpose of the session is to help participants develop strategies to effectively assume the challenging role of the supervisor and to developed the planning, interpersonal, and follow-up skills critical for successful delegating. Upon completion of the seminar, participants will be able to: Manage the transition to a supervisory role; Outline actions to build credibility; Identify strategies to gain the commitment of others; Connect departmental and organizational goals; Build constructive relationships with others; Plan tasks to delegate and align the tasks with the appropriate staff; Conduct a delegation conversation; Identify follow-up actions to ensure delegation success Call for pricing on this class Books: Handouts
- Managing Problem Employees
non-credit, limited to 40 students $149 You wear many hats...disciplinarian, counselor, coach, motivator, decision maker, problem solver, and even baby sitter. No matter what goes wrong, it's up to you to make it right. There's a word for what you do- "Manager". Fortunately, we've come up with a simple, cost-effective way of learning how to handle people, problems, and priorities more evviciently while learning and mastering the inside secrets of successful managers. Here's a sample of what we'll cover: How to improve your supervisory skills by learning how to motivate people, find the red flags on job applications that will save you from hiring the wrong people and slash turnover by 50% and how to eliminate bad employee behavior by stopping people from calling in sick, force attitude adjustments, how to speed up slow workers and much more. Books: Handouts
- Negotiation and Mediation
non-credit, limited to 40 students $195 Course is designed for attorneys, mediators, and human resource professionals. Topics include: Dynamics of Conflict, Nature of Negotiation, Effective Communication, and Role of Mediation in Negotiation. Lectures, exercises, and role plays create an interactive environment to learn and gain an understanding of the dynamics of conflict and conflict management through negotiation and mediation. Participants will study various negotiation strategies and models to more effectively assist them in their day-to-day practice. Participants will also learn the importance of thorough preparation and how mediation may be used to effectively reach mutually satisfactory resolutions. CLE's approved - Ohio: 5.75 and West Virginia: 6.90. Price includes tuition, lunch, and materials. Books: Customized Handbook
- SalesSmarts™ for Sales Managers
non-credit, limited to 40 students $145 This seminar is appropriate for professionals who sell both tangible and intangible products/services and is most appropriate for organizations that do not have a proprietary sales process. The SalesSmarts™ program is not based on any of the current books or theories in the marketplace; rather it is designed based on the collective experience of subject matter experts, sales leaders, and curriculum design partners. Participants will gain a better understanding of the sales process and leave energized and able to direct new levels of sales success. The seminar series consists of lecture, video, online resources, class discussions, and practice sessions. The main focus of this foundational series centers on actual sales calls using the S.A.L.E. model to represent: •Set the stage; •Assess the needs; •Link to solutions; •Establish commitment SalesSmarts™ for Sales Managers addresses the needs of sales managers who are new to sales management, have limited sales management experience, or direct and coach the efforts of sales professionals. Upon completion of the series, sales managers will be able to: •Model the S.A.L.E. process; •Recognize and respond to the most common sales management challenges; •Apply the four-step coaching process to help sales professionals employ the S.A.L.E. process Books:
- Skills for New Managers
0.4 CEUs, UP TO 40 $199 Designed as an introduction to the role of manager, this session will provide new managers with multiple tools to explore, plan and implement the transition into a management position. Stepping into management often involves developing new skills in order to effectively manage a team of employees and produce results. Yet, due to the fast pace of organizations, new managers often do not receive any training on how to accomplish their jobs. During this session new managers will explore the expectations and responsibilities of their new role, begin to develop their personal goals for their position, and create a plan for both the transition and their personal development as manager. Topics include: What does it mean to be a Manager?; Roles & responsibilities; Expectations; Setting Your Goals as a Manager; Establishing yourself as Manager; Plan Ahead, communicate your expectations and goals, get to know your team; Seek input and accomplish a quick win. Skills Needed as Manager, Setting Direction, Communication: Listening, speaking, giving and receiving feedback; Motivating; Performance Evaluation; Organization & Time Management; Delegation; Liaison between employees and upper management; Learn & Improve. Fee includes Team Impact Assessment Report Books: Fee includes Team Impact Assessment
- Stepping Up to New Supervisor
non-credit, limited to 40 students $275 This course is designed for individuals who have recently been promoted to supervisory positions. As a result of the business environment in which they operate, new – and even tenured supervisors and managers frequently find themselves performing an awkward and uncomfortable balancing act. Many tend to revert back to the “comfort zone” of operational activities. They must strive every day to balance the elements of their new job responsibilities. This new one-day course covers two modules of the Achieve Global Achieving Results Through Genuine Leadership™ program – The Hallmarks of Supervisory Success and Delegating for Shared Success. The purpose of the two modules is to help new supervisors effectively transition into the new role of the supervisor and to develop the planning, interpersonal, and follow-up skills critical for successful delegating. Upon successful completion of the seminar, participants will be able to: •Manage the supervisory transition; •Identify strategies to gain the commitment of others; •Build constructive relationships with employees and engage management support; •Understand personal delegation styles; •Plan and align tasks with the appropriate staff; •Conduct delegation conversations and effective follow-up actions for success DEADLINE:Feb.28 (PRICE INCLUDES MATERIALS & LUNCH) Books: Included in cost of class
- Theory of Constraints (TOC)
non-credit, up to 40, Please RSVP No Charge
Intuitively, every manager knows that their organization is a chain of dependent resources, functions and people. Organizations and management teams, however, have a basic tendency to define problems, construct solutions, and implement initiatives in isolation of each other. At any one time, there is often a long list of on-going initiatives within different areas of a company consuming large amounts of resources, with little or no idea how the "defined" problems fit together, how the "solutions" impact each other, or the net effect to the entire organization. This presentation will show how the Theory of Constraints (TOC) allows companies to effectively maximize the Return on Investment (ROI) equation by creating solutions that utilize a system's performance by identifying, exploiting, and synchronizing around critical leverage points. PLEASE RSVP. Books:
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Organizational Development
- Conflict Negotiation
non-credit, limited to 40 students $69 This session provides participants with knowledge about how to reduce and effectively negotiate interpersonal conflict. Participants learn to identify their own conflict style, how to read aggressive and uncooperative non-verbal communication signals, and how to deescalate volatile interpersonal situations by effectively implementing conflict resolution techniques. Participants learn and practice conflict resolution skills designed to increase the ability to solve interpersonal problems and build positive working relationships. This session is appropriate for individuals wanting to learn how to minimize, and positively deal with interpersonal conflict. Books: Handouts provided
- The Process of Mediation
non-credit, limited to 40 students $69 Mediation is an excellent skill for any human resource or business professional to use in order to reduce conflict, minimize workplace disruption, and settle conflict without using traditional legal procedures. This session provides participants with knowledge about using the process of mediation as an alternative dispute resolution program. Participants are taught mediation negotiation strategies, non-verbal body gesture meanings, and how to conduct the process of mediation. Books: Handouts Provided
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Professional Engineer
- Process and Instrumentation Design ( P&ID)
5 hr, Professional Development $125
At the start of many projects emphasis is placed on P&IDs (is it process or piping?) Most engineering disciplines come across P&IDs at some point. Even surveyors will hear the project engineer complaining about the P&IDs being late and wonder why this happens! What is a P&ID? What can it do for you? Why do you need one? What can you do with a P&ID? What does it tell you? What does it not tell you? If you received P&IDs when your plant was constructed, why should you keep them up to date? Find out how to draw a P&ID and how it could help you in your job and in the basement of your house. Books: Handouts provided
- Pumps and Hydraulics Review
5 hr, Professional Development $125
Almost all engineers will come into contact with a pump sometime in their careers. Can you understand the marketing literature? You can size your own pump if you appreciate the suction and discharge losses. Valves and other fittings can have as much or more impact as elevation changes. How big does the motor have to be and what current will it draw? Can you read a pump curve? What does it say? Why bigger is not always better. Books: Handouts provided
- Storm Water Collection Systems and Controls
5 hr, Professional Development $125
There have been continual developments in storm water collection systems since passage of the Clean Water Act in 1972. More stringent regulations on sediment loading of discharge water make collection systems important to both water/waste water operations. The different approaches and the types of storm water systems will be discussed. Engineering principles used in the understanding of the systems dynamics will be reviewed. Other topics covered will be types of control structures and methods, EPA regulations regarding storm water, useful process measurements, instrumentation, methods to get data from field, flow and storage, and use of controllers and computers. An example of what a major Ohio city has done and how its system operates will be presented. Books: Handouts provided
- Waste Water Unit Operation
5 hr, Professional Development $125
Everyone should be concerned about the quality of water. This class will discuss what waste water is and methods for its treatment. Basic units in the treatments will be outlined along with the calculations applicable with each unit. A brief history of the development of waste water treatment will be dispersed throughout the talk. Some novel methods will be discussed. An example of some methods tried at a major Ohio city will be presented. A mention will be given to some potential problems to look out for in plant operation and what the future holds for waste water treatment. Books: Handouts provided
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Supervisory
- Communicating About Disabilities
4.0 credit hour $304 Communication with those who are disabled is not a magical process; it is a human process. It can be studied and improved to make it a little easier for communication to take place between two groups of human beings who are much more alike than they are different. The main objective of this course is for each of us to critically examine how able-bodied individuals in an able-bodied culture communicate with people with disabilities. Books: Communication & People with Disabilities ~$100
- Communicating Up
non-credit, limited to 40 students $69 Helps managers learn the process required for informative and productive dialogs that will be valued by more senior managers. Throughout the workshop, they will review video presentations and case studies, participate in group discussions, practice new skills, and receive immediate feedback. Managers leave with implementations tools, troubleshooting guides and additional resources to help them apply the skills they have learned on the job. The 4-5 hour workshop is designed for 6-18 participants and includes the following: Understanding your manager’s communication style, delivering bad news, communicating your group’s accomplishments and getting your manager’s time and attention. Books: Customized Workbook
- Supervision Series: Coaching Job Skills
non-credit, limited to 40 students $69 The course objectives include: Understand what coaching is, why it is important, and how it supports individual and company goals; prepare for a coaching session by using observation and analysis to build a plan for a successful dialog; hold a coaching conversation that improves an individual's performance and increases productivity; use a coaching as a way to build a valuable sense of teamwork between the team leader and team member through communication, shared goals, and collaboration. Skill points include: Observe and analyze performance; identify area of performance that needs improvement; demonstrate how tasks should be performed and ask team member for questions; have team member demonstrate and give team member feedback on performance; and set up time for review. Participants may register for individual session(s) or entire series of 10 seminars. Cost includes tuition and workbook. Books: Customized Workbook
- Supervision Series: Delegating
non-credit, limited to 40 students $69 Objectives of this course include: Understand the role of delegation in time management, resource utilization, job satisfaction, and overall team productivity; use a delegation process that ensures team member participation, involvement, and success so that what needs to be done gets done properly and on time; and establish a team member's responsibility and authority for a delegated task, creating a framework for accountability and personal growth. Skill points include: Explain need for delegation; use delegation of task to motivate; explain task and ask team member's view; specify responsibility and authority; confirm team member's understanding and set up time review. Participants may register for individual session(s) or entire series of 10 seminars. Cost includes tuition and workbook. Books: Customized Workbook
- Supervision Series: Effective Discipline
non-credit, limited to 40 students $69 The objectives of this course include: Use the techniques of effective discipline to eliminate problem behavior; communicate concerns in terms of behavior rather than perception or opinion; minimize defensiveness and focus on solutions; reduce conflict avoidance behaviors that undermine team morale, impact perceived fairness, and impede overall productivity; review performance to make sure the problem is resolved; and recognize the importance of team member participation in defining the problems and solutions. Skill points include: State performance problem; ask team member's view; ask team member for a solution; and agree on a plan. Participants may register for individual session(s) or entire series of 10 seminars. Cost includes tuition and workbook. Books: Customized Workbook
- Supervision Series: Essential Skills of Communicating
non-credit, limited to 40 students $69 Objectives of this course include: See that communication is a two-way process; construct clear, concise messages in the interest of the listener; manage nonverbal behaviors to reinforce the intent of messages; listen actively to improve communication; and create a climate of open communication, which increases team members' motivation and commitment. Skill points include: Create a climate of open communication; design clear, concise messages; manage nonverbal behaviors effectively; and listen to communicate. Participants may register for individual session(s) or entire series of 10 seminars. Cost includes tuition and workbook. Books: Customized Workbook
- Supervision Series: Essential Skills of Leadership
non-credit, limited to 40 students $69 Objectives of this course include: Deal with team members on a day-to-day basis in such a way as to maintain and enhance their self-esteem; base discussions about performance and work habits on behavior rather than on personalities and attitudes; and involve team members in goal setting, problem solving, and decision making. Skill points include: Maintain or enhance team member self-esteem; focus on behavior; and encourage team member participation. Participants may register for individual session(s) or entire series of 10 seminars. Cost includes tuition and workbook. Books: Customized Workbook
- Supervision Series: Improving Work Habits
non-credit, limited to 40 students $69 The course objectives include: Recognize the difference between job performance and work habits. Managers will understand that a work habits discussion is not coaching and requires different skills for successful resolution; understand that unsatisfactory work habits must be dealt with quickly and effectively before they require disciplinary action; explain clearly and specifically the nature of the team member's unsatisfactory work habit while focusing on behaviors rather than attitude; and use an action plan and ongoing reviews to help team members improve work habits and demonstrate personal accountability. Skill points include: State problem clearly and specifically; ask team member's view; ask team member for solution; agree on plan; and set up time for review. Participants may register for individual session(s) or entire series of 10 seminars. Cost includes tuition and workbook.. Books: Customized Workbook
- Supervision Series: Managing Complaints
non-credit, limited to 40 students $69 The course objectives include: Understand why all team member complaints must be dealt with rather than ignored or dismissed; be more sensitive to all the problems-minor or trivial, real or imagined-that can lie behind complaints; understand techniques used to determine underlying problems, which are not always the same as those the team member thinks are responsible for his/her difficulties; use various techniques to solve such problems while maintaining a positive relationship with the team member. Skill points include: Ask team member to detail complaint; get agreement on substance of complaint; ask team member for solution; schedule time for investigation and agree on action plan; and set a date for follow-up meeting. Participants may register for individual session(s) or entire series of 10 seminars. Cost includes tuition and workbook. Books: Customized Workbook
- Supervision Series: Providing Performance Feedback
non-credit, limited to 40 students $69 The course objectives include: Base assessments on facts and behavior; assess performance; use positive feedback to motivate team members; gain team member participation in assessment; gain team member agreement with the assessment; and gain team member commitment to the change needed to improve performance. Skill points include: Ask for team member's evaluation and give your evaluation of performance; identify what would help maintain or improve performance; ask team member to identify how improvement can be achieved; agree on plan; and get commitment and set up review. Participants may register for individual session(s) or entire series of 10 seminars. Cost includes tuition and workbook. Books: Customized Workbook
- Supervision Series: Resolving Conflicts
non-credit, limited to 40 students $69 The course objectives include: Accept conflict as an inevitable part of all work situations and deal with it in order to maintain individual and team focus and productivity; recognize the positive and negative impacts of conflicts and leverage conflict to everyone's advantage; distinguish between the two major sources of conflict so that they it can be resolved fairly and effectively; establish a cooperative atmosphere to resolve conflicts when they arise. Skill points include: Ask each team member to state problem, to state other's view of problem, and to confirm accuracy of other's restatement; focus on objective facts, areas of mutual need or mutual goals; ask each to suggest solutions; and bring both to agreement on specific steps to resolve conflict and set up time for review. Participants may register for individual session(s) or entire series of 10 seminars. Cost includes tuition and workbook. Books: Customized Workbook
- Supervision Series: Supporting Change
non-credit, limited to 40 students $69 The course objectives include: Understand why change happens, how people react to it, and how to support team member's struggles with change; involve team members in a change initiative by promoting their understanding and ownership of the change and its benefits; plan for individual or group follow-up sessions that support the change process and reinforce personal and organizational goals. Skill points include: Detail coming change and explain reason for it; let team member ask questions, express opinions and concerns; respond to team member's questions and concerns; and get commitment and set up time for review. Participants may register for individual session(s) or entire series of 10 seminars. Cost includes tuition and workbook.. Books: Customized Booklet
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Safety Drug-Free Seminars
- Drug-Free Workplace Program Training (4-Hour Supervisor Training)
non-credit, $45 This course is designed to provide participants with the four-hour supervisory training needed to satisfy the requirements under the Ohio bureau of Worker's Compensation DFWP. Books:
- Drug-Free Workplace Program Training (2-Hour Employee Training)
non-credit $25 This course is designed to provide participants with the two-hour employee training needed to satisfy the requirements under the Ohio Bureau of Workers' Compensation DFWP. Books:
- 1-Hour Drug-Free E-Z Education for Employees
non-credit No Charge
This course is designed to provide participants with the one-hour employee training needed to satisfy the requirements under the Ohio Bureau of Workers' Compensation Drug-Free E-Z Program. Upon completion of the seminar, participants will be able to: Describe the effects of substance abuse at the workplace; Distinguish between substance use, abuse, and dependence; Recognize indicators of possible substance abuse; Identify the most commonly abused drugs and recognize drug street names. Call for pricing on this class. Books:
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Finding Jobs in Today’s Market
- How to Schmooze—Networking Finding & Using a Career Coach
non-credit, limited to 40 students $69 The course objectives include: Understand why change happens, how people react to it, and how to support team member's struggles with change; involve team members in a change initiative by promoting their understanding and ownership of the change and its benefits; plan for individual or group follow-up sessions that support the change process and reinforce personal and organizational goals. Skill points include: Detail coming change and explain reason for it; let team member ask questions, express opinions and concerns; respond to team member's questions and concerns; and get commitment and set up time for review. Participants may register for individual session(s) or entire series of 10 seminars. Cost includes tuition and workbook.. Books: Customized Booklet
- Interviewing for Success
non-credit, limited to 40 students $69 The course objectives include: Understand why change happens, how people react to it, and how to support team member's struggles with change; involve team members in a change initiative by promoting their understanding and ownership of the change and its benefits; plan for individual or group follow-up sessions that support the change process and reinforce personal and organizational goals. Skill points include: Detail coming change and explain reason for it; let team member ask questions, express opinions and concerns; respond to team member's questions and concerns; and get commitment and set up time for review. Participants may register for individual session(s) or entire series of 10 seminars. Cost includes tuition and workbook.. Books: Customized Booklet
- FREE—Resume Development
non-credit, limited to 40 students $69 The course objectives include: Understand why change happens, how people react to it, and how to support team member's struggles with change; involve team members in a change initiative by promoting their understanding and ownership of the change and its benefits; plan for individual or group follow-up sessions that support the change process and reinforce personal and organizational goals. Skill points include: Detail coming change and explain reason for it; let team member ask questions, express opinions and concerns; respond to team member's questions and concerns; and get commitment and set up time for review. Participants may register for individual session(s) or entire series of 10 seminars. Cost includes tuition and workbook.. Books: Customized Booklet
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Green Wave Education
- Going Green When the Going Gets Tough
non-credit, limited to 40 students $69 Topics to be covered are: *Sustainable business practices-what they are and why they are important. *Who are some of the leaders? What outcomes have they achieved? *High performance Buildings- "building green" *Climate change- coming regulatory changes that will impact all organizations *Preserving our mobility - food vs. fuel *Emerging concepts - industrial ecology, byproduct synergy, life cycle analysis, biomimicry, natural capitalism, creative capitalism *How to get started or accelerate progress in your organization - supply chain, facilities, operations, product or service Books: Handouts Provided
- Green and Sustainable Design for Buildings
0.5 CEUs, up to 40 students $99 It seems “Green” and “Sustainability” have become synonymous with high performance buildings that reduce energy consumption, use of raw materials, and improve the indoor environment for people who inhabit them. So what is a “green” building? This seminar will explore the components of sustainable design and construction, and lay out the benefits of going green. It will also introduce the U.S. Green Building Council’s Leadership in Energy and Environmental Design (LEED) Certification program. The afternoon session will highlight the impacts of Senate Bill 221 to Ohio’s energy requirements and outline strategies find incentives for creating energy efficient, sustainable buildings. Includes lunch. Books: None
- Green Cleaning Solution for YOUR Business
non-credit, limited to 40 students $49 This workshop will provide you with simple solutions and how to initiate a new Green cleaning program at your company or institution. You will learn what it means to be Green and why you should consider using green cleaning products. Specific topics to assist you in the process of going green include: Corporate Support – with senior management /higher ups Financial issues to change existing system Quality & Safety of Product Personal Protective Equipment Training of maintenance staff /organization Plan of Action – Demonstrations Certifications in green cleaning Communication plan within organization and customers. Quality and safety of product Advertising Websites – for more green information Inlcudes lunch Books:
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Manufacturing
- Arc Flash Electrical Safety
- Behavior-Based Safety Training
non-credit, limited to 40 students $99 This course provides an overview of risk analysis, why accidents occur, and how accidents can be prevented. Concepts and applications of a behavior-based safety program will be covered. Topics will focus on thoughts, attitudes, accident prevention and analysis, and safe work behaviors. A review of the company’s current safety performance indicators will be introduced briefly as a basis for discussion and purpose. Examples of successful safety practices in other organizations will be provided. Books: Handbook
- Critical Chain & LEAN Project Introduction to LEAN Manufacturing
3.0 credit hour, limited to 20 students $216 Course provides an understanding of the principles of the Toyota Production System (TPS) and Lean Manufacturing. Philosophy, tools and requirements for successful implementation are discussed. Course content involves study and application of lean tools, including Kaizen, Kanban, Pull Systems, Takt Time, 5S, Visual Factory, SMED, Jidoka, 5 Why, and others. Japanese terminology will be incorporated and translated. Upon successful completion of the course, the student will be able to: Demonstrate an understanding of the differences between Lean manufacturing and traditional manufacturing, identify waste and develop improvements to remove it from the process, utilize team based problem solving tools to determine root causes of problems and prioritize improvement activities, apply the Kaizen process to implement changes for continuous improvement, explain how 5S and TPM practices support standard operations and problem solving, perform time observation and develop standard work procedures, apply 5S and visual control to manufacturing situations, and demonstrate an understanding of the meaning of common Japanese words used by organizations applying TPS and Lean practices. Books: Toyota Production System
- LEAN Concepts: Kaizen Blitz
0.8 CEUs, up to 40 students $429 This course will show you how to create and sustain continuous improvement teams to capture the current condition of your shop (or office) floor, address business barriers and challenges, and implement solutions that bring bottom line benefits Fee includes book, light breakfast and lunch. Books: Included in cost for course
- LEAN Concepts: Value Stream Mapping
non-credit $529 Learn the process pf mapping the value stream for every business process in order to highlight the areas of waste and be able to see them more clearly.
- What is the mapping process?
- The Value Stream Manager
- Drawing the current state map
- Drawing the future state map
Books: Book provided
- LEAN Concepts: Waste Reduction in Business Process
0.8 CEUs, up to 40 students $429 Learn about making smart use of resources to operate the most efficient and effective organization possible with the least cost and zero waste. Topics will include: What Lean Manufacturing is and what it is not; the seven types of waste and how to eliminate them systematically; introduction to Kanban; Kaizen Blitz implementation practices. Fee includes: light breakfast, lunch, and book. Books: Included in cost of course
- Manufacturing Ergonomics OSHA 10-Hour Workplace Safety
non-credit 40 $105 This four-hour workshop provides a systematic system for analyzing injuries and incidents and identifying the root causes. The workshop is designed for safety professionals, department heads, and supervisors responsible for conducting incident investigations. The course prepares participants to lead incident investigations and arrive at true root causes. The Incident Investigation Technique involves the use of a detailed time line and the identification of causal factors. The process teaches participants to identify specific root causes and to assign corrective actions that will greatly reduce the likelihood of reoccurrence. The value of true root cause identification and elimination is demonstrated in several examples of continuous improvement. Upon completion of the workshop, participants will be able to: •Use specific techniques to determine root causes for accidents and incidents; •Understand and use leading proactive safety indicators to manage risks with their organizations; •Facilitate Root Cause Analysis investigations Books:
- Training Sigmabin™ System Six Sigma I
non-credit, up to 40 students $295 Sigmabin™ is the next generation of card based pull systems that was built upon, but goes beyond the current LEAN kanban methodologies. It is designed to use the best that LEAN, Six Sigma, and Theory Of Constraints has to offer without using software for production and inventory management. The uniqueness of Sigmabin™ system is a multiple color card system using dynamic replenishment. The colors are a key component for providing feedback and improving visibility of operations and inventory. During this workshop, attendees will use a series of hands-on simulations to learn how Sigmabin™ can be implemented in warehouses, repeat job shops, assemble-toorder processes, custom production shops, service labs, pharmacies, and any business in which common raw materials are consumed in the production, assembly, or delivery of a tangible item. Upon completing this course, students should be able to: •Understand the potential improvement of dynamic inventory replenishment. •Improve availability by transitioning a kanban system into a Sigmabin™ system. •Convert MRP driven replenishment to Sigmabin™ . •Enhance supply chain responsiveness and reduce exposure to obsolescence. •Improve inventory turns and reduce costs to manage inventory. •Reduce costs associated with production and inventory planning Books: Materials Included
- Understanding Your Safety: An Introduction to Behavior-Based Safety
non-credit, limited to 40 students $99 This course provides an overview of risk analysis, why accidents occur, and how accidents can be prevented. Concepts and applications of a behavior-based safety program will be covered. Topics will focus on thoughts, attitudes, accident prevention and analysis, and safe work behaviors. A review of the company’s current safety performance indicators will be introduced briefly as a basis for discussion and purpose. Examples of successful safety practices in other organizations will be provided. Upon completion of this program, participants will be able to: •Understand and explain the benefits of behavior-based safety systems; •Describe the basic principles of behavior-based safety systems; •Exhibit an awareness of safe and potentially unsafe conditions; •Neutralize safety risks; •Assume personal responsibility and accountability for safety awareness; •Begin work assignments by analyzing safety risks associated with the tasks involved; •Recognize and define risks that have not been neutralized and report them to their immediate supervisor; •Coach and assist co-workers when safety issues or concerns arise; Learning methods include lecture, videos, and group discussion and interaction. Deadline to register: July 19, 2006 Books: Handouts
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Women and Construction Series
- Construction Safety for Women - An OSHA 10-Hr
non-credit $99 This 10-hour class is a construction safety awareness course taught by a woman and tailored specifically to women. We will address health hazards unique to women in the workplace, sanitation, Personal Protective Equipment challenges, and manual material handling among others. Students who successfully complete this course will receive an OSHA Construction 10-hour card from the Department of Labor. Books: Handouts given
- Workplace Violence Prevention
non-credit $59 Workplace violence is among the top 5 killers in the workplace. Most of the victims are women. This 4-hour workshop will provide you with information on how to recognize hazardous situations early and how to handle them safely. We will also discuss some strategies that you can use immediately to reduce your risks. Books: Handouts provided in class
- Communicating and Learning
non-credit $59 This 4-Hour workshop will help you learn to communicate effectively in the field and how to make the most of your on-the-job training. Communication strategies, assertiveness, and problem solving will be stressed. You will have an opportunity to practice what you learn in class. We will also show you some great resources where you can expand your learning beyond the job site. Books: Handouts provided
- SAFER Driver Workshop
non-credit $59 This 4-Hour program, developed by the NTSI (National Traffic Safety Institute), is designed to help you become a SAFER Driver. That is “Safer, Aware, Focused, Educated and Responsible”. Students will receive a participant’s guide and a wallet card from the NTSI. This program may qualify you for insurance discounts from some automobile insurance companies. Books: Handouts provided
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Women and Investing Series
- Learn Financial Independence
non-credit, limited to 40 students $39 Whether you are a new graduate starting your first job or a widow taking control of your finances for the first time, now is the time to get your finances in order. Learn how to identify and prioritize your financial goals, start a budget and develop a strategy; learn the fundamentals of investing, and more. Come take the first step! Books: Materials Included
- Protect Yourself with Long-term Care Insurance
non-credit $39 Why is planning for my long-term care needs so important. Many people mistakenly believe government programs like Medicare and Medicaid will provide all the long-term care services they need. Attend this course and let Peter Keim or Keim Financial Services explain the importance planning for your long-term care. Books: Handouts
- Estate Planning for Women
non-credit $39 Learn the importance of estate planning. Why beneficiaries and last will and testimonials are critical. Learn what to do and how to make the changes now so that your desires and intentions are followed. Books: Handouts provided
- College Savings Plans
non-credit $29 Earning a college degree can make a big difference in a child future income. Whether you are a parent, grandparent, or friend, to help a child attend college is to give them a long-term advantage in life. The cost is growing, so how much is enough? Do you invest today or borrow tomorrow. Learn how to make smart choices on a college savings plan. Books: Handouts provided
- Helping You Retire
non-credit $39 It is never too early to start planning for retirement. Come learn what you need to know about saving for retirement; whether you are investing enough for retirement; how to take advantage of tax-advantage options and more. Books: Handouts provided
- Life Insurance
non-credit $39 What type of life insurance is best, how much do I need how do I plan. If these are a few questions you have then you need to attend this short course to learn the facts about life insurance. Books: Handouts provided
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